HOW TO ORDER: refund & returns policy


Refund & returns policy


Full details of the returns policy can be found on the Terms of Trade documentation sent to all registered accounts and printed on the back of every Cambridge University Press invoice.

Australian and New Zealand Customers

  • All returns must be authorised by Cambridge by way of a Returns Authorisation.
  • All returns applications must quote the invoice number, IBSN and account number.
  • All cartons of returns must bear a returns authorisation lable supplied by Cambridge and the customer’s name and address must be clearly visible.
  • No carton of returns may exceed 18 kilograms.
  • Return freight is at the customer’s expense and proof of delivery is the customer’s responsibility.
  • Cambridge does not undertake to accept goods for credit and then refund by cash settlement.
  • Returns authorisation documents are valid for 2 months – form the date of issue.
  • Any unauthorised return of good will not be accepted by Cambridge and will be returned to the customers at the customer’s expense.

All authorised returns must be in mint condition and any plastic wrapping must be intact. Electronic media products (CDs, software, audio files, video files and cassettes) and Digital products are supplied on a FIRM SALE/NO RETURN basis only.

For any return request, simply e-mail [email protected] providing your invoice number and details of problem, or contact our Customer Service Department by phone on 03 8671 1400 (FreePhone 1800 005 210 within Australia, and 0800 023 520 within New Zealand).

Cancellation policy

Online orders may be cancelled if your order has not been shipped. To see whether your order can be cancelled please call us on +61 03 8671 1400 or by emailing [email protected] and quoting your order reference number and full order details.

Electronic media and Digital products are supplied firm sale / no return basis only.

Contact Us
Follow us on